Operations management is the heartbeat of every successful business. Whether you’re supporting a corporate team or managing daily activities in an SME, understanding operations ensures efficiency, compliance, and growthBecome the backbone of any organization by mastering the essential skills of business operations, compliance, finance, HR, and customer service. Perfect for emerging managers, administrators, and entrepreneurs who want to run efficient, compliant, and professional operations.
Course Content
Modules
Introduction and Disclaimer
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Module 1: Introduction to Business Operations
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Module 2: Business Compliance and Registration
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Module 3: Basic Bookkeeping and Cashflow
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Module 4: HR and Labor Law Basics
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Module 5: Administration and Office Management
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Module 6: Customer Service and Frontline Operations
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Module 7: Policies, SOPs and Risk Management
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Module 8: Business Continuity Management (BCM)
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Module 9: Digital Tools for Operations
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Module 10: Project and Time Management
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