Privacy Policy – GMCG e-Learning Platform and Services
GMCG (Pty) Ltd (“GMCG”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, stored, and used responsibly in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.
By using our website, enrolling in our courses, or engaging with our services, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect personal information necessary to deliver and improve our services. This includes but is not limited to:
- Personal Identifiers: Full name, ID/passport number, contact details, date of birth
- Payment Details: Billing address, payment confirmations (we do not store card details)
- Education Information: Qualifications, assessments, course progress
- System Data: Device type, browser, IP address, location, LMS usage patterns
2. How We Use Your Information
Your information is used for the following purposes:
- Registering you on the e-learning platform
- Managing course delivery and learner progress
- Communicating important course updates or changes
- Issuing certificates and submitting to regulatory bodies (e.g. QCTO, SETAs)
- Processing payments and invoices
- Internal reporting and quality assurance
- Compliance with legal obligations
3. Sharing of Information
We will never sell your information. We may share limited information only with:
- Regulatory and Accreditation Bodies (e.g., QCTO, SETAs, DHET) for certification and reporting
- Payment Gateways for transaction processing (e.g., Payfast)
- Third-Party Trainers/Facilitators under strict confidentiality
- IT Service Providers for platform maintenance, under data processing agreements
All third-party service providers are bound by confidentiality and data protection obligations.
4. Data Storage and Retention
Your data is stored securely on our servers and authorised cloud platforms. We retain your information:
- For the duration of the course and certification process
- For up to 5 years for compliance and auditing purposes
- Indefinitely if required by law or for regulatory submission (e.g., learner records)
5. Your Rights Under POPIA
You have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Withdraw consent to direct marketing
- Object to the processing of your personal information
- Request the deletion of your data (subject to legal obligations)
To exercise any of these rights, please contact info@gmcg.co.za.
6. Security Measures
We implement appropriate technical and organisational measures to secure your personal data, including:
- Encrypted website and LMS access (SSL)
- Role-based access control for staff and facilitators
- Regular system updates and data backups
- Staff POPIA and data privacy training
7. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. These may include:
- Session cookies for login and navigation
- Analytics cookies for usage tracking (e.g., Google Analytics)
You can modify your browser settings to block cookies, although this may impact functionality.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date of any changes.
9. Contact Us
If you have any questions about this policy or our data protection practices, please contact:
Information Officer:
📧 Email: info@gmcg.co.za
Effective Date: July 2025
Version: 1.0